Thank you for visiting the Office of Unified Communications (OUC) performance dashboard. This dashboard provides insight into the work of the city's first first responders by providing performance data on 911 call handling, dispatching, staffing, and more.

This is a beta site, and we are still working to test and improve the site. Expect updates to the dashboard as OUC receives feedback on this first-of-its-kind tool. You can provide feedback on the site here. To provide feedback on a specific 911 or 311 call or text, visit our feedback form.

The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los Angeles. In 2023, OUC handled approximately 1.77 million 911 calls for service, including more than 3,000 calls requiring CPR instructions. In 2022, OUC handled approximately 1.6 million 911 calls for service.